How to Hire a Tree Service

By the certified arborists and tree care professionals at Diamond Tree Experts | Updated September 2025

With over 57 years of providing tree services across Utah’s Salt Lake Valley, we’ve witnessed thousands of tree service decisions—both excellent choices and costly mistakes. This guide shares the real-world insights we’ve gained from decades of hands-on experience, customer feedback, and industry observations to help Utah homeowners make informed decisions about tree care.

Why We Created This Guide: We regularly receive calls from homeowners who’ve had poor experiences with other tree services. Rather than simply gaining more business, our goal is to help all Utah residents find quality tree care—whether with us or another reputable company. Safe, professional tree work benefits our entire community.

How to Hire a Tree Service: Why Your Choice Matters

Tree service isn’t just about aesthetics.  It involves significant safety and financial considerations. 

Over our decades in business, we’ve seen property damage from falling trees, injuries from improper equipment use, and trees permanently damaged by poor pruning techniques. We’ve also responded to emergency calls where homeowners discovered their “insured” contractor actually had no coverage.

In Utah’s unique climate, from windstorms along the Wasatch Front to heavy snow loads in mountain communities, these risks are amplified. The tree service you choose can literally impact your family’s safety and your property’s value for years to come.

Research-Based Questions That Reveal Quality

Through our experience with insurance claims, industry associations, and customer feedback, we’ve identified the questions that consistently separate professional tree services from problematic ones.

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The Insurance Reality Check

Ask: “Can you provide current certificates for both general liability and workers’ compensation insurance?”

Why this matters: We’ve processed insurance claims where homeowners discovered too late that their contractor’s “insurance” was expired or inadequate. Utah’s legal requirements are specific, and we’ve seen unlicensed operators cause significant damage.

Red flag: Any hesitation or promises to “email it later.” Legitimate companies carry current certificates and provide them immediately.

The Experience Deep-Dive

Ask: “How long has your company operated under its current name and ownership?”

Our observation: Companies that change names frequently often do so to escape poor reputations. We’ve been Diamond Tree Experts at the same location for over five decades because consistency builds trust.

Follow-up: “What’s your process for training new crew members?” Professional companies invest in ongoing education and safety training.

how to hire a tree service

The Local Knowledge Test

Ask: “What are the specific challenges for tree care in our Utah climate zone?”

What you should hear: Knowledgeable discussion of local species, soil conditions, elevation effects, and seasonal timing considerations. After decades of working throughout Utah’s diverse microclimates, we can tell you that tree care in Park City requires different approaches than work in West Jordan.

Warning Signs Based on Real Experiences

The Storm Chaser Pattern

We see an influx of out-of-state contractors after major storms, often with lower licenses standards from other states. These operators typically:

  • Offer immediate service (legitimate local companies are usually busy with existing customer emergencies)
  • Quote significantly below market rates
  • Request full payment upfront
  • Disappear after taking deposits

Our recommendation: Wait for local, established companies even if it means a longer timeline. Emergency stabilization is often sufficient until proper service becomes available.

The “While We’re Here” Upsell

Legitimate tree services assess your entire property and provide comprehensive estimates upfront. Be cautious of companies that discover “urgent additional work” once they’ve started.

From our experience: When we identify additional concerns during our initial assessment, we discuss them before any work begins. Surprises mid-job are rare and typically involve safety discoveries that require immediate attention.

Getting Estimates That Actually Protect You

Our Proven Estimation Process

After thousands of estimates, we’ve developed an approach that protects both homeowner and contractor:

  1. On-site assessment: We photograph concerning areas and explain our recommendations in person
  2. Written documentation: Every estimate includes specific tree locations, detailed scope of work, and clear pricing
  3. Timeline clarity: We provide realistic scheduling that accounts for weather, permitting, and crew availability
  4. Post-work expectations: We specify cleanup standards and follow-up care recommendations

Comparing Estimates Effectively

Look beyond price. We’ve seen homeowners choose low bids only to face:

  • Hidden costs that emerge mid-project
  • Damage to landscaping or structures
  • Incomplete cleanup requiring additional expense
  • Poor pruning that necessitates corrective work

Evaluate total value: Consider insurance coverage, cleanup inclusion, disposal methods, and warranty terms.

Utah-Specific Considerations We’ve Learned

Elevation and Species Expertise

Working from the Salt Lake Valley floor to mountain communities has taught us that altitude dramatically affects tree behavior. Cottonwoods near the Jordan River require different treatment than aspens in Park City. Generic approaches often fail.

Utility Coordination

Utah’s growing communities create complex utility interactions. We’ve developed relationships with Rocky Mountain Power and other utilities through decades of coordinating safely around power lines. This institutional knowledge prevents dangerous mistakes.

Seasonal Timing Insights

Utah’s extreme seasonal variations create optimal windows for different tree services. For example:

  • Pruning deciduous trees: Late winter before bud break
  • Conifer work: Late spring through early fall
  • Emergency removals: Any time, with weather considerations

Companies without local experience often recommend inappropriate timing.

The True Cost of Quality

Investment vs. Expense Perspective

After decades of follow-up visits, we’ve observed clear patterns:

  • Professional pruning typically extends tree lifespan and reduces future costs
  • Proper removal techniques protect surrounding landscape and structures
  • Quality cleanup prevents pest issues and maintains property aesthetics

Cheap often becomes expensive: We frequently provide corrective services for work performed poorly by low-bid contractors.

Emergency Response Value

Established local companies provide ongoing relationships valuable during storms or urgent situations. We prioritize existing customers during high-demand periods—a benefit you can’t get from transient operators.

Our Services

large tree removal

Tree Removal

tree trimming

Tree Trimming

stump grinding

Stump Grinding

mulch

Mulch Products

green waste dumping

Green Waste Dumping

demolition

Demolition

tree trimming

Making the Decision: Our Professional Recommendation

Based on our extensive experience serving Utah communities, prioritize these factors:

  1. Verifiable local presence: Companies with long-term Utah operations have reputations to protect
  2.  Comprehensive insurance: Full coverage protects your investment 
  3. Detailed communication: Professional companies explain their processes clearly 
  4. Realistic pricing: Extremely low bids often indicate corner-cutting 
  5. Customer accessibility: You should be able to reach the company after work completion

Red Flags We’ve Observed

Through industry connections and customer reports, these patterns consistently indicate problematic contractors:

  • Door-to-door solicitation, especially post-storm
  • Requests for full payment before work begins
  • Lack of local business address or presence
  • Inability to provide immediate proof of insurance
  • High-pressure tactics or “today only” pricing
  • Significantly below-market estimates

Our Professional Standards

As Utah’s longest-serving tree care company, we’ve developed standards that we believe represent industry best practices:

  • Full licensing and insurance with certificates available for review
  • Written estimates detailing specific work and costs
  • Comprehensive cleanup included in all pricing
  • Ongoing customer relationships with follow-up care guidance
  • Community investment through local employment and environmental stewardship

Consider Diamond Tree Experts and Build a Care Partnership

Choosing a tree service shouldn’t be a one-time transaction but the beginning of a long-term relationship. The right company becomes a trusted advisor for your property’s ongoing tree care needs, from routine maintenance to emergency response.

Whether you choose Diamond Tree Experts or another qualified provider, prioritize companies that demonstrate genuine expertise, maintain strong local presence, and prioritize customer service over quick profits. Your trees, property, and family’s safety deserve nothing less.

About This Guide: This information was compiled by Diamond Tree Experts’ certified arborists and management team, drawing from 57+ years of tree service experience across Utah’s diverse communities. Our insights come from thousands of customer interactions, industry association participation, and ongoing professional education. We update this guide regularly based on new experiences and changing industry standards.

For professional tree care consultation in Utah’s Salt Lake Valley and surrounding communities, call Diamond Tree Experts or visit our offices in South Salt Lake or Magna, Utah. We provide free estimates and honest assessments for all residential and commercial tree care needs.

Our Service Area

salt lake city

Salt Lake City

draper

Draper

sandy

Sandy

ogden utah

Ogden

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Layton

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Riverton